Q: What do you mean by "On Demand?"
A: All of the resources on Typexchange are available for immediate download direct to your personal computer (desktop, laptop, pda...etc). There is nothing to ship and no waiting time for our customers. As soon as you complete the checkout process your product downloads are activated in your account for immediate delivery.

Keeping things "On Demand" allows TypeLabs to provide innovative services and deliver cutting edge resources and tools without any adverse environmental impact related to such things as packing materials and transportation. This is one way we can have a positive contribution to our communities.


Q: Do the products contain Digital Rights Management? (See Wiki for more info)
A: No. All Typexchange products are DRM Free. All products follow a simple universal rule: 1 download : 1 person. All customers are on the honor system with regards to this rule. Unless the product includes explicit permission to reproduce more than 1 copy of that product you will need to purchase more copies. If this is unclear, please contact us 


Q: I need help, who do I contact?
A: In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. Visit the Typexchange Support Center now. 


Q: I forgot my password. What should I do?
A: For security reasons, Typexchange employs a change request confirmation step before you can receive a new password. Here are the steps:

1. First, visit the Password Reset page
2. Enter your email address
3. You will receive an email from "info@typexchange.com" with the subject:
   Password change request for Typexchange
4. Click on the link in the change request email
5. You will receive a second email with your password from "info@typexchange.com" with the subject:
   Password change request confirmed for Typexchange
6. You will receive this message:
   Your new customer account password at Typexchange is ############
7. Go to the log-in page
8. Enter your email and copy and paste this new password into your browser.
9. Click "Sign in to your account"

Q: My new password isn't working. What should I do?
A: Sometimes when you copy and paste passwords you can inadvertently copy an extra blank space that will make the password not work. Please make sure you only copy the password provided in your email without any extra spaces or your password will not work. If for some reason the password still isn't working, please visit the Typexchange Support Center now and submit a support ticket.


Q: How will I receive the content?
A: You will receive a compressed file that includes all of the necessary components included in the product. After your transaction has been processed you will automatically be taken to our secure download area. No waiting, no delays - You get instant access to the products - 24 hours a day - 365 days a year!  You have 72 hours to download your purchased product. If you have any problems with the download, please email us directly at info@typexchange.com.

Q: What are my payment options?
A: Typexchange provides 2 secure options for payment:
1. Credit Card
You can pay with your credit card -- VISA, MC, AMEX, or Discover. You will need to enter the Billing Address, Credit Card Number, Expiration Date, and Card Verification Value (last 3/4 digits on your signature strip). You can shop at www.Typexchange.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

or

2. PayPal

• Pay directly using your PayPal account
• Pay with your Visa, MasterCard, American Express, or Discover card
• Pay without revealing your credit card or bank information.
  
  Don't have a PayPal account? Sign Up for Your Free PayPal Account Now
  
  PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
  
  PayPal has quickly become a global leader in online payment solutions with more than 164 million accounts worldwide. Available in 190 markets and 17 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
  
  PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
  
  Sign Up for Your Free PayPal Account Now

Q: Can I put the product on a network server?
A: Yes, However, you must acquire a license for each separate individual that will print or utilize the product content.

Q: What is your refund policy?
A: All products are 100% satisfaction guaranteed. Please contact us via the Support Center within 7 days of your purchase and you will be provided a full refund.

If you are experience issues with your purchase, please visit the Support Center and submit a ticket.